Delivery across Egypt
Shipping Policy
Everything you need to know from order confirmation to delivery.
How delivery works
Shipping time begins once your order is confirmed. Business days exclude official holidays, and delivery timing may vary depending on the destination, courier operations, peak periods or circumstances outside Noori’s control.
The courier will use the phone number provided with the order to coordinate delivery. Please make sure your address is complete and your phone number is reachable.
Order confirmation
Your order may be reviewed or confirmed before dispatch. Incorrect, incomplete or unreachable contact details can delay confirmation and delivery.
Use the same reachable phone number throughout the order and delivery process whenever possible.
Inspection on delivery
You may inspect the order before accepting it. If the delivered item does not match the product or specifications confirmed in your order, you may refuse the shipment after inspection.
If the order is refused for another reason, the applicable shipping fee remains payable.
Missed or rescheduled delivery
If you are unavailable at the delivery address, the courier may contact you to arrange another attempt. Additional delivery charges may apply when an order is repeatedly rescheduled or when the delivery address is changed after dispatch.
Refused and returned orders
The customer is responsible for the shipping cost when an order is refused or returned for a reason unrelated to a confirmed product defect or an incorrect item.
When Noori confirms a product defect or that the wrong item was delivered, Noori covers the relevant shipping costs.
Need help with a delivery?
Send us your order number and the phone number used at checkout so we can review your request clearly.
Contact Noori customer careYour order needs a little attention?
Tell us what happened and include your order number. Clear details help us support you faster.