After your order arrives
Exchange & Return Policy
Simple, clear conditions for eligible exchanges and returns.
Before accepting your order
You may inspect the order before accepting it. If the delivered item does not match the confirmed product or specifications, you may refuse the shipment after inspection.
If the order is refused for another reason, only the applicable shipping fee will be charged.
Return conditions
Request period
A return request must be submitted within 3 days from the date the order is received.
Product condition
The returned piece must be in its original saleable condition.
- Unused, unworn and unwashed
- Free from damage, marks, stains, makeup, fragrance or signs of wear
- Not altered in any way
- Original tags still attached
- Original packaging included and kept in good condition
Shipping cost
The customer is responsible for the cost of sending an eligible returned product back to Noori. The original shipping fee is not refundable.
Refund review
The returned item must first be received and inspected. Once its eligibility is confirmed, the product value is processed after the review period, which may take up to 5 days. Applicable shipping costs are deducted from the refund.
External banks or payment providers may require additional processing time after Noori completes the refund.
Exchange conditions
Request period
An exchange request must be submitted within 3 days from the date the order is received.
Product condition
The item must remain unused, unworn and unwashed, with its tags attached and original packaging included.
Shipping cost
The customer is responsible for the shipping cost of returning the original item and the shipping cost of delivering the replacement item.
Availability and price difference
Exchanges depend on the requested product, color and size being available when the original item is received and reviewed.
If the replacement item has a higher price, the customer pays the difference. If it has a lower price, the difference is handled through the available payment or refund method.
How to request an exchange or return
- Contact Noori customer care within 3 days of receiving the order.
- Share your order number and state whether the request is for an exchange or a return.
- Explain the reason clearly and attach photos when the request concerns an incorrect or damaged item.
- Wait for the return instructions before sending the product.
- Pack the piece securely with its original tags and packaging.
- Noori will inspect the item after receiving it and confirm the next step.
Items sent without prior guidance may take longer to identify and review.
Items we cannot accept
- Items requested outside the 3-day period
- Items that have been worn, used or washed
- Items damaged or altered by the customer
- Items carrying stains, makeup, perfume, body odor or other signs of wear
- Items without their original tags or packaging
Defective or incorrect items
If you believe you received a defective or incorrect item, contact us promptly with your order number and clear photos. Noori reviews the request before confirming the issue.
When a manufacturing defect or incorrect delivery is confirmed, Noori covers the relevant exchange or return shipping costs. A change of mind, fit preference or color preference is not treated as a product defect.
Ready to submit a request?
Send your order number, request type and the details we need to review your case.